But I'm not sure I should keep risking it on these expensive items when I'm not going to receive help if they're no good. Especially since Tayto potato is my favorite ever and I really don't want to stop ordering from the site.

Was once a happy customer, but now very disappointed. I wondered why there were no reviews on it saying so and now I know why no negative ones are allowed. It was so tiny I can't wear it and I have a smaller head. Which explains the dumpling sleeping mask I bought. That really destroyed the faith I had in this website because now I know I will never truly know if a product is good or not before I order it. Did not have that problem with positive reviews. I tried twice on different days and it was never posted. I noticed this after I tried to post a negative review about my boba plush. Oh, and the worst part, they will not allow you to post any negative reviews on their website. And I'm afraid to order anymore mochi plushes because the quality has gone down so badly. They did eventually replace those so that's fine, but my point is I'm having more and more problems with their products and their customer service is getting less responsive. I've also received broken lamps and ones with scratches all across the face. Messaged again and have yet to receive a response besides one asking for pictures, which I already provided the first time. Of course, there is pretty much no stuffing inside so that never happened. I messaged them about it and they said it needed a week to fluff up since they vacuum seal all the plushes when they send them now. Then I ordered the boba tea mochi plush and that was much smaller than expected and completely flat. The material feels kind of gross and there are weirdnesses in the appearance.

But the third one I ordered more recently. The second one was different than the first one, as a different stuffing was used and it wasn't as fat, but it was okay still.

I've ordered three Tayto mochi plushes and the first two I ordered around 2020 were great. But now I feel that the quality of their products are decreasing. And the customer service used to be helpful. Old review: I love this site because the items are so cute. And of course I tried to post a review on the website, but it will never show up because it's not a good one. Well of course it would have to be a while before the mold spread all over them and I knew what it was! Obviously I would have reached out sooner instead of having a growing health hazard on my dresser! I've spent over hundreds of dollars on this company and I'm beyond disappointed and disgusted this is the level of concern they show this kind of hazard. 😞 EDIT 2: Now on top of denial, they are saying I can't receive a replacement because it has been too long. It's a health hazard and all I got was denial and crap about 'residual ink.' I wish I didn't love Tayto so much, I don't want to support this company anymore. And they've been in our room and everywhere else. It's green and growing and so obviously mold. And he was playing with them when I first got them so it's not just me noticing the huge change. I showed my boyfriend and he freaked out and immediately threw them away. I sent Smoko a message with pictures and the response I got was that the production team inspected the images and it's just 'residual ink.' Um, what? Residual ink isn't growing into more and more spots all over. What I thought was just one random green dot when I first got them has turned bigger and into many many green dots. EDIT: The two Tayto squishies I ordered a while back are growing mold.

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